What can I expect now that I've scheduled an in-person Cause Mapping® workshop?

We are excited to have the opportunity to train your group. Whether this is your first time booking a workshop with us or you have booked with us multiple times before, we want to provide you with helpful information about the process. If you have any questions, please feel free to reach out to your workshop coordinator.

Use the following links to jump to the relevant section:

• Workshop Coordinator
• Workshop Communication
• Delivery Requirements
  • Classroom setup
  • Computer requirements
• Cancellation / Rescheduling
• Booking Additional Training or Facilitations

Workshop Coordinator

Once your workshop is confirmed, you will receive an email from our team introducing you to one of our workshop coordinators. This workshop coordinator will be the liaison between your company and our instructor to coordinate the logistics of shipping workshop materials and making travel arrangements. 

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Workshop Communication

Our workshop coordinator will be making things happen in the background for your training to be a success. At certain times, we will be reaching out to you to gather important information, or to communicate important information related to your workshop. Here are key emails to look out for: 

• Workshop confirmation - Typically within 2 business days of confirming your workshop, we will send you a quote confirmation and ask you for several items. If we have not already, we will propose start times for your workshop. The earlier we have the details confirmed, the sooner we can set up the training for your group to register. 
  
  In this email, you can expect us to cover the following information:
  • Signing and returning the quote confirmation
  • Workshop start and end times
  • Workshop location address
  • PO details and payment terms
  • Workshop info sheet
• Workshop info sheet and instructor introduction - Approximately one month before the start of your workshop, your workshop coordinator will provide the contact details of the instructor who will be leading your workshop.
• Training material coordination - Two weeks before the workshop, your workshop coordinator will contact you to confirm the number of attendees from your team. This is important for us to ensure that we ship the correct amount of training materials and to determine the shipping location. If we are shipping the materials to your site, we will also send a follow-up note to confirm that the delivery is successfully made.
• Billing information confirmation - Billing information should be confirmed approximately one week before the workshop if it has not already been done so. This will ensure a smooth and efficient process for invoicing and payment.
• Invoicing - Approximately one week after your workshop has ended, our accounting team will send you an invoice via email. This invoice will include the charges for the workshop itself, as well as any travel or miscellaneous expenses that may have been incurred.

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Workshop Delivery Requirements

• Classroom style is the preferred setup for the workshop, with tables and chairs facing forward and arranged to allow sufficient space for small-group exercises during the workshop. 
• LCD Projector / Screen – Please provide an LCD projector and screen (minimum 8’).  The Instructor will be bringing their laptop containing the workshop presentation/files and will connect directly to the projector.
• Flip chart easel/chart paper with markers.
• If internet access will be available, please provide this information to our instructor upon their arrival. 

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Cancellation / Rescheduling

For information about ThinkReliability's cancellation policy, please refer to your quote confirmation. If you might need to reschedule or cancel your scheduled workshop, don't hesitate to reach out to your workshop coordinator. Please note that rescheduling your workshop may result in cancellation fees, depending on how soon you inform your workshop coordinator. It is always best to notify us as early as possible to minimize any potential fees.

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Booking Additional Training or Facilitations

We value our ongoing relationships with our clients and appreciate the opportunity to provide additional training or facilitation services. If you are interested in scheduling more workshops or sessions with us, please don't hesitate to reach out to your client success contact. You can also request a quote by clicking here, and we will respond promptly to discuss your needs further. We look forward to continuing our partnership with you.

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